# Privacy Policy This Privacy Policy applies to personal information collected by PatientOne, Inc., (“PatientOne”, “we”, “us” and/or “our”). “Personal Information” includes any information that can be used on its own or with other information to identify or contact a single person or to identify an individual in context. If we can link particular information (directly or indirectly) to an individual, we will consider this information “Personal Information,” and we will protect it. The Personal Information we collect and transmit may include healthcare information, including billing, insurance, and medical information. Therefore, our privacy practices are intended to comply with the Health Insurance Portability and Accountability Act (“HIPAA”). For additional information related to your healthcare information, please contact [info@patientone.health](mailto:info@patientone.health). We provide you detailed information about our collection, use, maintenance, and disclosure of your Personal Information. The policy explains what kind of information we collect, when and how we might use that information, how we protect the information, and your rights regarding your personal information. Please read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it. **Data Controllers** - **Non-Provider Users**: The data controller is: PatientOne, Inc., 259 W. Front, Suite B, Missoula, MT 59802 - **Provider Users**: The data controllers are YOUR healthcare provider and PatientOne, Inc., 259 W. Front, Suite B, Missoula, MT 59802 **Data Protection Officer**: Erik Guzik, [erik.guzik@patientone.health](mailto:erik.guzik@patientone.health) **BY SUBMITTING YOUR PERSONAL INFORMATION THROUGH THIS APPLICATION, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY.** Access to and use of the Services by a Healthcare Provider who is a PatientOne customer (a “Customer”) and such Customer’s authorized users is governed by the agreement between PatientOne and the applicable Customer (the “Customer Agreement”). **Changes to this Privacy Policy** PLEASE NOTE THAT WE OCCASIONALLY UPDATE THIS PRIVACY POLICY AND THAT IT IS YOUR RESPONSIBILITY TO STAY UP TO DATE. IF WE MODIFY THIS PRIVACY POLICY, WE WILL NOTIFY YOU OF THE CHANGES. ## What Information Do We Collect and Why? **_Personal Data that You Provide Through the Services_** We collect Personal Information (e.g. demographic information) from you when you voluntarily provide such information, such as when you create a profile on the Services, contact us with inquiries, respond to one of our surveys, or use certain features of the Services. **_For Patients_** If you are a Patient, we may ask you to provide your contact preferences, certain contact information like your email address, mobile telephone number, and Health and Activity Data. This information helps us to create your account and provide you with Services. We collect this information to provide you more customized Services and to communicate information to your healthcare provider. Users of the PatientOne Android application are asked for permission to access location services. We primarily collect your Personal Information to create your user login/profile, tailor interventions, track your treatments, and assess treatment outcomes. **_Failure to Provide Information_** If you choose not to provide this information, we cannot create a user profile for you, and you will be unable to use our Services. **_Support Information_** If you contact PatientOne for support or to lodge a complaint, we may collect technical or other information from you, which will be used for troubleshooting, software updates, and improving the Services. Calls with PatientOne may be recorded for training and quality assurance. **How Long Will You Retain my Information?** We store your Personal Information for as long as you maintain an account and up to five (5) years after the account is closed. After this period, we will remove your Personal Information from our databases. **How Do You Protect My Personal Information?** PatientOne is committed to protecting the security and confidentiality of your Personal Information. We use a combination of physical, technical, and administrative security controls. **How Can I Protect My Personal Information?** We will NEVER send you an e-mail requesting confidential information, and you should NEVER respond to any e-mail requesting such information. You should immediately notify PatientOne at [info@patientone.health](mailto:info@patientone.health) if you suspect any unauthorized use of your user ID, password, or other security concerns. **EU DATA SUBJECT RIGHTS** If you are an EU data subject, you have the following rights: - To receive communications related to the processing of your personal data. - To be provided with a copy of your personal data held by us. - To request the rectification or erasure of your personal data. - To request that we restrict the processing of your personal data. - To object to the further processing of your personal data. - To request that your personal data be moved to a third party. - To receive your personal data in a structured format. - To lodge a complaint with a supervisory authority. **How Can I Update, Correct or Delete My Personal Information?** You can change your e-mail address and other contact information by editing your profile in the Application or on the Website. If you need further assistance, you may e-mail [info@patientone.health](mailto:info@patientone.health). If you remove data from your account, it will no longer appear in your profile. **Location Services** PatientOne does not use location services for purposes other than supporting Bluetooth device connections on Android devices. **Information Submission by Minors** We do not knowingly collect personal information from individuals under the age of 18. If you are aware of a user under the age of 13 using the Services, please contact us at [info@patientone.health](mailto:info@patientone.health). **How Can I Contact PatientOne?** If you have any questions about this Privacy Policy, please e-mail us at [info@patientone.health](mailto:info@patientone.health).